San mateo credit union reviews.San Mateo Credit Union Employee Reviews

 

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San Mateo Credit Union insights.Loading user interface

 

See all 15 pictures. Unlike financial institutions, credit unions tend to be possessed by their particular people. At SMCU, every thing we do was created with member-owners in mind–from quality solutions to cost-efficient products to customized attention. We come back price to everyone whom participates within our member-owned monetary cooperative, driving our profits on for you in the shape of reduced loan rates, higher dividends on savings, the best feasible charges, and several free and practical services.

We additionally place specific focus on safeguarding your privacy all of the time, and not offer our users’ information. Because our member-owners tend to be our best possessions, we embrace concepts that reflect our dedication to you: “Not for revenue, perhaps not for charity, but also for solution” “People assisting men and women” ….

Ask a question. Hello Stephanie. Regards … much more. Your trust is our top issue, therefore organizations can’t pay to alter or pull their reviews. Find out more. I recently desire to get started with how appreciative i will be that Hanz surely could help me also without a scheduled appointment. From the beginning Hanz ended up being professional and courteous! He helped myself through the complete procedure for the auto loan.

Irrespective of getting approved he however took the full time to spell out everything through the documents to also recommending a better option for my car insurance. We also requested a charge card and suggest my boyfriend to him which additionally got approved. Melissa Tolentino ended up being of great help with my loan setup and she provided exceptional customer Service.

I might absolutely work with her again. Many thanks. During a refinance, we had been told they purchased insurance on our account without informing us, and from now on we’d to pay for the insurance coverage, or perhaps, we’d never be in a position to close the refi. We had full dental coverage plans of insurance coverage on our home the whole time so we insisted as soon as we got the loan, that people try not to open an escrow and would deal with insurance ourselves.

But obviously this mortgage business purchased insurance on our account, and launched an escrow account which we had to pay. They said they delivered mails to us to allow us realize they would be buying insurance, but we did not get any letters. When they had concerns, they are able to have known as us to check on before ordering the insurance, but nobody also tried to e mail us.

They said they don’t really phone men and women. After numerous phone calls together with them, every time getting linked to a different person, finally they asked us to pay the insurance quantity very first so that you can close the mortgage, and they promised they might refund in full. I am perhaps not making it up here, but they cannot describe it We emailed with their particular customer care mail which among the agents recommended by giving extra papers, and no body responded to any one of my needs via e-mail or phone.

The whole quest simply moved unanswered. It is a complete mess! I was rather anxious as I have never tried to make an application for any kind of car loan, personal loan and even a VISA card for quite some time. My requirements had been a little various and I had a lot of questions. Terry was expert, a book of real information and had been really patient with my needs.

He made himself accessible to me personally at virtually any time via e-mail and came back my calls immediately. Terry had been also extremely straightforward. We told him exactly what my expectations had been with regards to where I became within my life and the thing I desired to occur.

He said he’d do his better to satisfy my objectives but he surpassed all of them. He even aided me make a plan to carry on to boost my credit rating. We caused my credit rating in which he explained what to expect and what I can put on for. He helped me and surely could get an improved rate on my car loan, personal loan and a VISA card. I was over and above stoked up about that. I appreciated being wandered through the process in a succinct yet thorough fashion.

From application to approval – the journey had been therefore smooth and I also give consideration to myself fortunate. I recommend him to anybody in the market. Everything was taken care of electronically expediently and firmly : Terry is a secured item to San Mateo Credit Union. Terry Zhang in providing center had been a complete assistant and a genuine example for an expert, considerate, comprehending helper.

Ca State makes it hard for such a deal. Understanding the difficulty particularly during Covid , he labeled as his resources at headquarters and came up with a solution that solved the deal within fifteen minutes. Customer Success could be the heart of any organization, and Hanz exemplifies this belief. Only now it really is a three letter month as opposed to four digit time as well as don’t get that’s actually less safe.

Oh, together with temp password system directions are close to the login screen today. To their credit, there’s precisely one digit for the brand-new scheme that’s not no problem finding therefore it’ll take as much as ten attempts to break your bank account although you iterate through that digit.

Which is ten a lot more than it would’ve taken last time with similar knowledge of your basic tips. They don’t understand computer safety after all, to an extent that is just embarrassing for a financial institution in Silicon Valley.

They obviously need certainly to fire their particular IT guy for negligent rehearse. Until they bypass to that particular epiphany, stay away from. I am using them for 27 years. They will have always been little but skilled, but I can’t say that anymore. They will have become an undesirable experience and hazardous to carry your money. Over the past few years the phone-in service features gotten outright bad with lengthy hold times. The CU in addition has failed to modernize, and hinges on older ways of communication like snail mail and burying notices in month-to-month account messages in the place of direct mail, etc.

This month had been the past straw though. 50 % of the password had been publicly-findable information, therefore the partner is known to a number of other individuals. They just told us they changed the passwords in the month-to-month mailing instead of calling us directly. The mailing also offered directions for exactly how to replicate the password for anyone that knew the information and knowledge.

I don’t log into my account much. So for per month before I noticed that mailing, my lender code had been a breeze to hack because they changed it to something so poor it mightn’t be accepted for an online online game, never ever mind a bank. Go elsewhere.

Absolutely any place else. BofA or Wells is safer than these guys. No matter if they fix this it could occur once more. Elsewhere but here. Terry aided us with car finance recently additionally the whole process ended up being interestingly easy and efficient. In a quick phone meeting, Terry clearly communicated our choices, responded all our concerns and reviewed the regards to the mortgage we picked.

When I emailed him a couple of necessary documents, he rapidly got us accepted, then delivered us an internet contract to e-sign and we also were done. Zero problems or hassles.

I wouldn’t think twice to suggest him to family and friends. Terry Zhang in Lending center was positively amazing. Terry offered wonderful customer service and had been quick and efficient with helping me personally with all my services we required.

Working with banking institutions can be tiresome and annoying, however with SMCU. Terry which did an excellent job representing SMCU exceeded all my expectations. I shall continue to make use of SMCU as a result of Terry and also will recommend this bank to all the my buddies and family members. Thanks a lot again, Terry. I might never bank using this bank ever again.

They make this so very hard for individuals to deal with them. It’s always one thing after another using them. Patelco Credit Union. Chase Bank. Upward Credit Union. Provident Credit Union. Golden 1 Credit Union. Law Enforcement Credit Union. Yelp, , and relevant marks are registered trademarks of Yelp. For Businesses. Write an evaluation. Home Services. Automobile Services. San Mateo Credit Union. Open AM – PM.

 

San mateo credit union reviews.Working at San Mateo Credit Union: Employee Reviews |

reviews of San Mateo Credit Union “We have always been a fan of credit unions since we initially joined one about twenty years ago in South Bend, Indiana. Nonetheless, after going to Ca I experienced difficulty finding anyone to join and so needed to make use of conventional financial institutions BAD MOVE every bank we used eventually merged or got bought up by another mega-bank and I eventually could not also bear in mind where I HAPPENED TO BE /5(). The best thing I am able to state about San Mateo Credit Union is they are not since painful to cope with today, while they have already been. We purchased a fresh car in we had been going to fund it through our credit union of several many years, but included in the product sales process we were persuaded to obtain our loan from San Mateo Credit Union.4/5(75). This San Mateo credit union overall is great but especially someone Elizabeth Alvarez she is soooooo rude she even don’t know how to consult with a person, I experienced a tremendously bad experience with this lady, we call to accomplish a little little bit make use of my account but she about to battle beside me. This woman is soooo unprofessional/5(71).
 
 

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You have to work hard and get in the company for awhile just to make a decided sum of money. Had been this review helpful? Report Share. Each day you work will more or less become same as your day previous.

Sweet friendly conversations with all the people is usually to be expected at a standard bank. It really is good spot to work. Very friendly peers. Learning manager. Large amount of discovering opportunities. Leadership program is excellent. Your view is regarded as.

Control has little idea of what they’re performing. Flip-flopping in one decision to a higher. This leads to plenty of problems in roadmapping and job planning.

Beyond that their particular projects tend to be driven and managed by fear and a distrust of others into the business. I really like working right here, however it could be better! Work is reasonable and also the pay is fair when it comes to sorts of work that i really do. If only the business managed to advance those that really work tirelessly, but that’s never the actual situation. Gotta have patience. Pros flexibility on schedule, compensated getaway.

Leave an assessment. Help men and women like you. Learned a great deal over time employed by the corporation Moved within numerous jobs and worked in diverse working environment. A place to lean about all areas of financial. Pros People you utilize issues understand. It is fun spot to work, we now have good staff. Co employees are particularly helpful and friendly. Manager also seems away for the development. I’ve been here too-long and would want an alteration,. Pros complimentary coffee.

Many thanks for reviewing San Mateo Credit Union. SMCU is a superb location to work! Control cares in regards to the employees. The pay and benefits are good. Group tasks are marketed. I actually do want the hours had been more flexible for supervisors and that there were much better advantages for commuters. Awesome location! This destination is indeed awesome!! I must say I adored working here! This destination made working enjoyable I would recommend this spot to anybody and certainly think when they work hard it will be the spot for them. Family focused, great benefits, great schedule, all breaks off.

Break fast on Fridays, great worker advantages and discounts. Great people, great work place. Pros Good pay, great routine exceptional benefits. No growing potential, people retire and continue to work here. Work at San Mateo Credit Union. Contact Center Representative. Venture Administrator. Community Relations Management. Executive Assistant. Lending Specialist. I started at SMCU as a teller. This possibility generated a 15 12 months profession in Banking Technology. I was extremely grateful for the beginning that the credit union provided me with.

Pros Great emphasis on community. Operate errands for anybody that asks constantly organizing some element of a divisions materials continuously moving around constantly asking someone if they require assistance.

Pros Experience. No area to cultivate. We enjoyed employed by the San Mateo Credit Union, my co-workers and Management was absolutely awesome to do business with.

Most of us worked quite difficult to have clients approved for refinancing their particular houses, or assist customers who have been first time purchasers. Pros Bonus. Worked as temporary worker. Good place ti get lots of hands on knowledge within your instant name. Some area to cultivate inside the company also if you are determined. My time comprises of following up with members, taking loan requests, assisting with account reviews and concerns. I learned that San Mateo Credit Union helps many people with good or bad credit.

It is not yes or no! Often there is a maybe. A lot of the loan advisors work as a group as opposed to people. The most difficult section of work is an overflow of work other than that it’s pretty doable. The enjoyable part of the work is helping men and women get financial loans that basically need them. Positives Bonuses, plenty of rewards and recognition! Hard to progress as a result of small enterprise and everybody really loves their job. Great financial instituion that actually cares about their clients. The business’s marketing and advertising is conventional, but always through with the customer at heart.

These products provided and methods to credit and providing all good. I have worked for SMCU for 6 years. There clearly was area for growth, We have discovered lot. My supervisor was extremely known in business, so she showed myself tremendous amount. The corporation is a superb location to work. Everybody is friendly and happy to assist. Pros division lunches, all business meetings awards and bonuses received and health insurance. The branch in Palo Alto ended up being very slow. Only 1 coworker ended up being great.

One teller needs been dismissed over this past year.